Sometimes we all get people on our website or social media page who seem angry or upset about something. Maybe they’ve had a bad experience with a past purchase on your website. These really can hurt your business and yet it seems like a problem that just won’t go away. There’s no concrete method to eliminate these. If you’re really serious, it’s often necessary to hire a company that deals in this sort of issue and this could cost thousands of dollars.
One of the foremost authorities in Online Reputation Management was recently interviewed. He said that by the time companies usually contact them, it costs an average of $5,000 to fix all the damage to the company’s reputation. He also said that if the business would have contacted them right in the beginning, they most likely could have repaired the damage for around $200.
Don’t wait too long!
This brings to light a big problem for businesses these days. They often wait too long or don’t take negative feedback seriously enough. By the time they take action, it will be costly and time consuming to mediate damages to your reputation. The best time to take action is as soon as the problem arises.
Assign a special individual to deal with the negative feedback. Even if you have to eventually give someone a refund or a gift card, this will be cheaper than erasing harmful comments Justify online. Though negative feedback can be erased, it’s expensive.
Revdex provides a place where consumers can file their complaint. If you’ve had problems with a business online, you can tell your story. Let everyone know what happened. Filing a complaint helps to get attention from the company that you’ve had problems with.
Revdex is an online business directory that works similar to Complaints Board. If you’ve had issues with a car dealership, a travel agent or others, you can file a complaint and let people know about your problems. File complaint about airlines, report shipping company issues and lots more.