Sometimes we all get people on our website or social media page who seem angry or upset about something. Maybe they’ve had a bad experience with a past purchase on your website. These really can hurt your business and yet it seems like a problem that just won’t go away. There’s no concrete method to eliminate these. If you’re really serious, it’s often necessary to hire a company that deals in this sort of issue and this could cost thousands of dollars.
One of the foremost authorities in Online Reputation Management was recently interviewed. He said that by the time companies usually contact them, it costs an average of $5,000 to fix all the damage to the company’s reputation. He also said that if the business would have contacted them right in the beginning, they most likely could have repaired the damage for around $200.
Don’t wait too long!
This brings to light a big problem for businesses these days. They often wait too long or don’t take negative feedback seriously enough. By the time they take action, it will be costly and time consuming to mediate damages to your reputation. The best time to take action is as soon as the problem arises.
Assign a special individual to deal with the negative feedback. Even if you have to eventually give someone a refund or a gift card, this will be cheaper than erasing harmful comments Justify online. Though negative feedback can be erased, it’s expensive.
Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.